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Book On My Virtual Nightstand: Dealing with Difficult Customers

MANTRA: we wouldn’t exist without our customers! They are ALWAYS RIGHT! Right??!? We all need the “human touch,” but sometimes our customers seem INSATIABLE. When do we stop bending over backwards for them? Are we setting false expectations with them … a.k.a. setting our companies up for failure? The book “Dealing with Difficult Customers” by Noah[…]